Colour Matching
Hair Extensions
- When will you be restocking x item?
- I have fine/thin hair, are Hair Extensions suitable for me?
- Can you wash Synthetic Hair Extensions?
- Do you sell Hair Extensions for short hair?
- How do I reduce knotting?
- Why are my Hair Extensions shedding?
Orders
- How can I get in contact?
- What shade did I purchase on my previous order?
- Can I cancel my order once it has been placed?
- Can I amend my order once it has been placed?
- Do I have to pay custom fees to receive my order?
- I’ve ordered a bundle, however I’ve received two different shades - help!
Delivery
- I received another customers order!
- My order was missing an item?
- What do I do if I have received a faulty order?
- My parcel arrived damaged, help!
- My order states delivered but I haven't received this, help!
- My tracking isn’t updating on the courier website?
Returns Policy
Loyalty Lion
- Where can I report a problem or provide feedback?
- How do I leave the program?
- If I leave the program and decide to join again can I get my points back?
- What do the ‘approved’, ‘pending’ and ‘cancelled’ statuses mean?
- Why did my account balance decrease?
- Can I combine multiple loyalty vouchers together?
