We do not offer exchanges; however, items can be returned to LullaBellz within 14 days for a refund with the exception of our Hair Care Products. LullaBellz Hair Care products are non-returnable due to hygiene reasons, this includes our Shampoo & Conditioner, Knots Out Detangling Spray, 12-in-1 Hot Girl Spritz, Revive & Thrive Hair Mask, Slick & Fix Styling Gel & Slick Back Down Baby Hair Styler. Hair Extensions must be unopened and unworn to qualify for a return. In order for a return to be authorised, Hair Extensions must be fully attached to the backboard packaging in which they arrived, with all original hygiene netting and tags fully intact.